FAQS

What is RD Mobile? How do I use RD Mobile?   Comments, Feedback, Jokes & Anecdotes Submitting Photos Polls and Voting Quizzes Word Power Mobile Game Subscription SMS Services (exclusive to SingTel customers only)   -- SUBSCRIBE TO QUOTABLE QUOTES -- SUBSCRIBE TO FAST FACTS -- SUBSCRIBE TO JOKES -- UNSUBSCRIBING -- HELP General Help What is SMS? How do I send an SMS? What numbers do I send my message to? Why did I not get a reply when I sent an SMS? Why am I getting an error reply when I send an SMS message? Do I get charged for every SMS? Do I get charged if I have no credit? What is MMS? How do I send an MMS? I sent in my MMS/picture message via email but didn't get a reply message? What is GPRS? What is a Data Plan? What is JAVA? How do I know if my phone has JAVA? How do I play the game? How do I download the game? I downloaded the game but can't find where it is stored? I already downloaded the game once. Do I have to pay again to get the     next version? I tried to download the game but my phone dosen't support JAVA?     Can I get a refund? How much does everything cost?   BASIC SMS SERVICES SUBSCRIPTION SMS SERVICES (exclusive to SingTel customers only) SUBMITTING PHOTOS WORD POWER MOBILE GAME

What is RD Mobile? RD Mobile is the latest service for Reader's Digest readers allowing you to interact with us using your mobile phone! Text us your Comments, Feedback, Jokes & Anecdotes - Have your say on any topic, we love to hear from you! Polls and Voting - we value your feedback on various topics and issues - what do you really think? Quizzes - an interactive mobile phone version to test your knowledge! Submitting Photos - Have you taken some great shots on your camera phone? Send them in! All submissions are property of Reader's Digest.

How do I use RD Mobile? You can find details on www.rdasia.com.sg under 'RD Mobile' and also our monthly magazine will prompt you to use your phone in different ways. A general description is also provided here;

Comments, Feedback, Jokes and Anecdotes We enjoy receiving your comments, jokes, quotes and feedback. You can now submit these via SMS. How do I do it? Simply send us an SMS to the number below : Singapore RD TALK ‹YOUR MESSAGE› to 79000

Submit Photos You can now send in your photos from your camera phone via MMS. You'll need to have a GPRS enabled phone and a data plan with your mobile operator but many people have this, sometimes without even knowing. How do I do it? It's the same as sending a picture message. Just take a photo (or select one from your saved images) and choose to send it as an MMS or picture message. When prompted further you should select to send to an 'email address' instead of a number. Each phone is different so you may have to check under 'more' or 'options' to find this. Then simply enter your name, location and a description of the photo. Then enter the destination address mms@rd-mobile.com and click 'send'. Important: You do not have to have an email account set up on your phone to do this but you must select to send the picture from the MMS menu after taking or selecting a photo. Otherwise, you may make the mistake of selecting 'send email message' from your main menu (before taking a photo). This will actually open up a proper email screen with subject heading and associated email fields. If this happens you may end up getting an error message when sending which asks you to add your email account settings. Go back and follow the instructions closely to avoid it. All submissions are property of Reader's Digest.

Polls and Voting Part of making things more interactive is to encourage feedback on various topics/issues. Every month just look out for the particular question(s) and follow the instructions to take part. How do I do it? Read the question and send us an SMS to the number provided for your country. Singapore RD VOTE ‹VOTING CODE› to 79000

Quizzes One of our most popular sections is the celebrity quiz. To make this more fun we wanted to make an interactive mobile version to promote alongside one feature article every month. Users who take part in the quiz will get a quick fire multiple choice round of 5 questions via SMS. Each time you reply we'll count the number you got right and tell you at the end of the quiz. How do I do it? To initiate the quiz simply send us an SMS to the number provided for your country. Then follow the instructions for each question and reply with the answer you think is correct. Singapore RD QUIZ to 79000

Subscription SMS Services (exclusive to SingTel post-paid customers only) Get an additional weekly dose of your favourite bite-sized information snacks straight to your pocket. Funny and informative these three fantastic weekly services are bound to keep you guessing.

SUBSCRIBE TO QUOTABLE QUOTES Get your weekly dose of all your favourite inspirational Reader's Digest Quotable Quotes right to your mobile phone every Monday. How do I get it? To subscribe to weekly Quotable Quotes, Dial

SUBSCRIBE TO FAST FACTS You can test your knowledge and learn something new with Reader's Digest Fast Facts. Get your weekly IQ boost straight to your mobile phone! How do I get it? To subscribe to weekly Fast Facts, Dial

SUBSCRIBE TO JOKES Laughter is the best medicine! Now every Friday we'll keep a smile on your face with a weekly hit of laughter. How do I get it? To subscribe to weekly Jokes, Dial

UNSUBSCRIBING TO SUBSCRIPTION SMS SERVICES (For SingTel customers only) Please call 1626 or *1626

HELP (For SingTel customers only) For questions on the service / product, please call 1626.

General Help For general enquiries please email us at help@rd-mobile.com Please ensure you always include your mobile number, name, country and a detailed description of your enquiry. We will reply to your enquiry within 24 hours where possible.

What is SMS? Also known as a text message SMS stands for Short Message Service, which allows text messages of up to 160 characters to be sent and received via the network operator's message center to your mobile phone.

How do I send an SMS? Open your phone menu and select your messaging tool. Then select send SMS/text message or create SMS/text message or new SMS/text message. You can then enter your message and the number to send it to.

What number do I send my message to? Singapore 79000

Why did I not get a reply when I sent an SMS? You should always get a reply. Sometimes the Mobile Operators have delay at peak times so just wait a little while and then try again. If you still haven't got a reply then send us an email with SMS Reply Failure as the subject heading to help@rd-mobile.com include your mobile phone number, name, country, mobile operator, time of sending and a description of what service you were using. We will reply within 24 hours were possible.

Why am I getting an error reply when I send a message? Normally this is because you have sent a message incorrectly. This will occur mostly due to three reasons:   1) You only sent the message RD by itself instead of with the command   2) You neglected to put spaces in between RD and the commands as required   3) You are spelling something wrong or sending an invalid command In all cases please check the commands as prompted and ensure you have sent and are following the correct format.

Do I get charged for every SMS? Yes. Every message except for unsubscribe and help messages will be charged according to the billing as indicated in the service description.

Do I get charged if I have no credit? You cannot send a message without credit so you will not be charged.

What is MMS? MMS stands for Multimedia Messaging Service. This is what allows you to send pictures to your friends or to us. MMS uses GPRS so will be charged for by the Mobile Operators. Depending on the type of plan you have they may deduct credits or simply charge per KB of data transfer.

How do I send an MMS? Take a picture with your camera phone or choose one from your picture library and then select to send it as an MMS or picture message from the menu or open your phone menu and select your 'messaging' tool. Then select 'send MMS/picture message' or 'create MMS/picture message' or 'new MMS/picture message'. You will then be asked to either choose a photo from your library or take a new photo. Then simply enter your name, location and a description of the photo. Then enter the destination address mms@rd-mobile.com and click 'send'. Important: You do not have to have an email account set up on your phone to do this but you must select to send the picture from the MMS menu after taking or selecting a photo. Otherwise, you may make the mistake of selecting send email message from your main menu (before taking a photo). This will actually open up a proper email screen with subject heading and associated email fields. If this happens you may end up getting an error message when sending which asks you to add your email account settings. Go back and follow the instructions closely to avoid it.

I sent in my MMS/picture message via email but didn't get a reply message? That's OK you are not supposed to get an instant reply to email messages.

What is GPRS? GPRS (General Packet Radio Service) is the name given to the way data is transferred wirelessly to and from your phone via the internet. You will need to have a data plan as it costs money per kilobyte (KB) to transfer data via GPRS so check with your Mobile Operator for details.

What is a Data Plan? Mobile phones have to transfer data (KB) (like pictures) over the internet (GPRS) just like a computer. Mobile Operators need to charge for sending this data to your phone and as the customer you pay for it either by credits or per kilobyte depending on your plan. You may have a data plan set up already but there are various plans available depending on how much data you use so check with your Mobile Operator for details.

What is JAVA? JAVA (J2ME) is a programming language that allows game applications to be built for mobile phones. Most new phones have it but it's best to check with your mobile phone handset manufacturer to be sure.

How do I know if my phone has JAVA? If you have other games stored on your phone you probably have JAVA. If you're not sure then check with your mobile phone handset manufacturer. To check if your phone supports the Word Power Game view the supported Handset list. If you cannot see your handset on the list then you may not be able to play the game. You can send us an email if you'd like to have your phone added to the list of handsets. Simply send us an email with Please support my phone as the subject heading to help@rd-mobile.com and include your name, phone number, phone make and model number.

How do I play the game? Inside the main menu of the game is a button called Instructions. You will find details of how to play the game there.

How do I download the game? To download the game, please follow the instructions for sending an SMS. You will receive a reply message containing a link (URL) which will allow you to download the game. There are three standard methods for activating the link. (i) Most phones will automatically highlight the link in the SMS. Try pressing your arrow keys 'up' or 'down' to highlight the link. Then simply use the 'soft key' button (generally your menu button) to click and activate it. You will automatically begin to download the game to your phone. (ii) Some phones require you to use the 'menu', 'options' or 'more' function. While viewing your message, use the soft key to bring up the message menu and select the option that allows you to use the link in the message. Typically this will appear as 'Use URL' or 'Go to URL'. There are variations so consult your phone model user manual or manufacturer for further help. (iii) If neither of the above methods has worked, then you can enter the URL directly into your phone's web browser. Typically this exists in the 'main' menu so look for the icon or option that says 'internet' or 'web' or 'web browser'. Once inside navigate the 'options' or 'menu' and select 'Go to URL'or 'Enter address'or 'Enter URL'. Again every phone varies so consult your phone model user manual or manufacturer for further help. Then enter the URL from your SMS manually by typing the address into the box provided.

I downloaded the game but can't find where it is stored? Different phones store downloads automatically in different places. The two most common places are in your 'Applications' folder or your 'Games' folder. Look through the main menu of your phone to find these or in extreme circumstances contact your mobile phone handset manufacturer.

I already downloaded the game once. Do I have to pay again to get the next version? Yes. When you pay for the game you get the version for that month complete with 5 levels and bonus questions. Each subsequent month we will create a new version for you to download for the same price so you will need to send a new SMS to download the game. You can either replace the existing game file or save it alongside your last one so that you can accumulate all the versions.

I tried to download the game but my phone dosen't support JAVA? Can I get a refund? Sorry but there are no refunds. The list of handsets provided on the website clearly states which phones are supported. Consumers are always encouraged to check this list before downloading to avoid disappointment.

How much does everything cost? BASIC SMS SERVICES All standard SMS messages such as those used for the following are billed at the price below: - Comments and Feedback - Polls and Voting - Quizzes Singapore SGD$0.50 per message on all carriers SUBSCRIPTION SMS SERVICES (exclusive to SingTel customers only) Each service will be charged at S$2.14 per month (with GST). Subscribe now to enjoy first 30 days free. SUBMITTING PHOTOS To submit photos you will need to pay GPRS charges either per KB of data or credits according to your data plan so please check with your network operator. WORD POWER MOBILE GAME To download the Word Power Mobile Game you will be billed both at the following SMS price below and at the GPRS charges according to your data plan with your network operator. Singapore Each game download will be charged at SGD$6.42 (with GST).

What Handsets are supported for the Mobile Word Power Game? If you see your handset in this list then you're in luck! You can download and play our Reader's Digest Mobile Word Power Game! If you cannot see your handset on the list then you may not be able to play the game. You can send us an email if you'd like to have your phone added to the list of handsets. Send an email with Please support my phone as the subject heading to help@rd-mobile.com and include your phone make and model number. Nokia Model Numbers: 2355, 2650, 3100, 3105, 3108, 3120, 3125, 3200, 3205, 3205, 3220, 3230, 3320, 3300, 3600, 3620, 3650, 3660, 5100, 5140, 5140i, 6020, 6021, 6030, 6060, 6061, 6070, 6100, 6101, 6102, 6103, 6108, 6111, 6125, 6131, 6136, 6151, 6155, 6155i, 6165, 6170, 6200, 6220, 6225, 6230, 6235, 6235i, 6233, 6234, 6255, 6255i, 6265i, 6270, 6275, 6275i, 6280, 6282, 6260, 6560, 6585, 6610, 6610i, 6650, 6651, 6600, 6620, 6630, 6670, 6680, 6681, 6682, 6800, 6810, 6820, 6822, 7200, 7210, 7250, 7250i, 7260, 7270, 7280, 7360, 7370, 7600, 7610, 7650, E50, N70, N71, N72, N73, N91, N92, N93, N-Gage, N-Gage QD Sony Ericsson Model Numbers: 802SE, D750, D750i, F500, F500i, J300a, J300i, K300a, K300c, K500, K500i, K506, K508, K550i, K600, K600i, K608, K608i, K700, K700c, K700i, K750, K750c, K750i, K800i, M600, M600i, P990, S600, S700c, S700i, S710A, S710i,T610, T628, T630, T637, V600, V600i, V800, Vodafone, W550c, W550i, W600, W600i, W800, W810c, W810i, W900i, W950i, Z500, Z500a, Z520a, Z520c, Z520i, Z600, Z1010, Z800, Z800i Motorola Model Numbers: 300, A1200, A760, A768i, A835, A840, C975, C98p, E398, E398, E1060, E680, E1000, E1070, E1120, E2, E680, E680i, L7, MPX200, RAZRV3, V300, V300, V303, V360, V3Razr, V400, V500, V525, V551, V600, V600, V80, V975, MAXX, V1000, V1050, V1150, V3X LG Model Numbers: KG920, U400, U8110, U8120, U8130, U8138, U8180, U8330, U8360, U8380, U880 NEC Model Numbers: e228, NEC 313, NEC 338, N820, N830, N840 Benq-Siemens Model Numbers: E71, EF81, EL71, EF91, SL91, SXG75 Panasonic Model Numbers: MX6, VS2, VS3, VS6, VS7 Sagem Model Numbers: x-8 Samsung Model Numbers: C100, C110, C120, C200, C210, C230, D600, D608, D800, D808, D820, D848, D900, E100, E300, E310, E317, E700, E710, E715, E800, E800c, E808, E810, E810c,E818, E820, E850, E410, E500, E600, E900, E908, i300, P100, P108, P400, P408, P510, P518, P700, P850, P858, P920, S103, S750, S300, SCH-a310, SCH-t300, SGH-C207, SGH-C225, SGH-q105, SGH-s307, SGH-X105, SPH-a400, S100, S500, S508, SCH-A530, SCH-A570, SCH-A610, SCH-A630, SCH-A650, SCH-A670, SCH-A850, SCH-A890, SCH-N330, SGH-D357, SGH-E105, SGH-E315, SGH-E316, SGH-E317, SGH-E330, SGH-E335, SGH-E630, SGH-E635, SGH-E700, SGH-E715, SGH-E800, SGH-E810, SGH-P107, SGH-S105, SGH-T309, SGH-V205, SGH-V206, SGH-X200, SGH-X426, SGH-X427, SGH-X427M, SGH-X460, SGH-X475, SGH-X480, SGH-X480C, SGH-X495, SGH-X497, SGH-X620, SGH-X620C, SGH-X640, SGH-X660, SPH-A500, SPH-A560, SPH-A600, SPH-A620/VGA1000, SPH-A660/VI660, SPH-A740, SPH-A760, SPH-A820, SPH-A840,SPH-N400, T108, T208, T500, T700, X100, X120, X140, X430, X460, X480, X600, X610, V200, V208, VM-A680, X168, X208, X300, X400, X427, X450, X460C, X468, X478, X488, X490, X628, X630, X640C, X648Z510, Z540, Z548, Z700 Sharp Model Numbers: 902, GX20, GX21=GX20, GX22, GX25, GX27, GX30, GX31, GX32, GZ200, SX313, SX813, SX833, T25=GX25, T71, T91